Returning A Package

If a returned item is shipped internationally, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. THALATTA is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage
If the product is lost or upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages
For packages that are not cashed at your post office within 14 days, THALATTA reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

* Each pouch might be slightly different due to the fact that they’re all handmade.


Repair Policy

For any repair issues, please email us at


All enquiries: